Registration | |
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Can I pay by check?
Yes, our payments are process by RegNow.com and they accept Credit Cards, PayPal, Bank/Wire transfers or Check/Money Order.
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Can I pay by PayPal?
A.Yes, our payments are process by RegNow.com and they accept Credit Cards, PayPal, Bank/Wire transfers or Check/Money Order.
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I forgot my activation code, can I get another one?
If you purchased your screensaver from our website before Aug 2007 and you have a login account, you can just log back onto your account at Atlantis3D and your code will be stored there for you to retrieve, click on the 'My Account' tab and login, then go to 'Order History'.
If you purchased your screensaver through Regnow.com you can lookup your order at https://www.regnow.com/order_lookup.html
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I rebuilt my system and deleted my purchased software, now I want to download the screensaver again. How do I go about getting another copy?
If you purchased your screensaver from our website before Aug 2007 and you have a login account, you can just log back onto your account at Atlantis3D and your code will be stored there for you to retrieve, click on the 'My Account' tab and login, then go to 'Order History'.
If you purchased your screensaver through Regnow.com you can lookup your order at https://www.regnow.com/order_lookup.html Note: There is a limited amount of time you can redownload your software from RegNow.
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I forgot my Atlantis3D login name or password, can I get it again?
If you lose your password or Login name, you can have the website e-mail you a new password or your login name, click on the "Forgot your password" link on the Login Page, or click HERE.
If you lose both your password & login name, you can request that we email it to you, just send your security question & answer and we will send it to the email address that you used when you signed up. Take care of your Login name, password and product pass code.
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| Installation | |
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I bought the software, where do I get it?
If you purchased the screensaver from our site prior to Aug 2007 and you have an account on our website then you can login and get your download under the Order History.
If you purchased your screensaver through Regnow.com you can lookup your order at https://www.regnow.com/order_lookup.html
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How can I get rid of the Nag screen that shows up when I exit the screensaver?
You must be running the Demo Version. To get rid of the nag screen you need to purchase a full version of the screensaver at www.Atlantis3D.com. You’ll also get extra creatures that don’t show up in the demo version. Right away you'll notice the cool sea turtle swiming around the entire reef system and the two sharks that live on the tanker wreck.
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| Requirements | |
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What are the System Requirements for Atlantis3D screensavers?
Windows 98/ME/2000/XP
Microsoft DirectX 8.1
CPU: PIII 300 MHz minimum
Video: 3D accelerated with at least 16 MB of ram, recommend 64MB of ram
Disk Space: 20MB
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Will Atlantis3d screensavers run on the Macintosh OS?
No, currenlty we only support the Windows Operating system
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Will Atlantis3d screensavers run on my old Voodoo card?
Yes, our screensavers will run on Voodoo 3, 4 and 5 video cards. However, bump maps, shadows and anti-aliasing will be turned off and MOST IMPORTANTLY, you must run your system on 16 bit color quality mode. To change to 16 bit color quality right click on your desktop and pick 'properties'. Select the 'Settings' tab. Use the drop down arrow to select your color quality mode and pick 16 bit.
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Will Atlantis3d screensavers run on my Nvidia GeForce Card?
Absolutly! All GeForce cards will work, but the newer (and better) your GeForce card is, the more features you will have available. These features include bump mapping, anti-aliasing, real-time shadows, caustic lighting and more!
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Will Atlantis3d screensavers run on my ATI card?
It all depends on the card. Most newer ATI cards will work. Some older ATI cards will need to run with reduced features and will have slower frame rates.
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| Troubleshooting | |
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Why does the screensaver not load or crash when I launch?
You most likely have an incompatible video card or an old driver. Check the readme file included with the program for a list of what video cards should work. One rule of thumb, if you don’t have a 3D graphics DirectX 8.1 or newer compatible video card with at least 16 megs of onboard ram, the program will not run.
You should also check with your card manufacturer to make sure you are running the most current driver version.
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Why am I missing all or some of the textures?
Your video card probably doesn’t have 16 megs of ram or you need to update your video card drivers. Check the readme.rtf file included with the program for a list of what video cards should work.
Check with your video card website to make sure you are running the most current drivers.
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Why does DiveVisions run slow?
Your system may be too slow for the options you have selected. To change the options go to your desktop and left-click, then select ‘Properties’ from the pop-up menu. Select the ‘Screen Saver’ tab at the top. Highlight DiveVisions as your screensaver and left-click on ‘Settings’. See if ‘Shadows’ are turned on, try unchecking that box and go with Static Shadows, or None. If that doesn’t fix the problem, go back in and turn off ‘Bump Maps’. If it is still too slow, go back in and turn ‘Caustics’ to Low Quality or None. You can also remove some of the creatures by unchecking the box by their name, this reduces the number of polygons being rendered and will speed up the frame rate. If none of that works, get a faster computer and/or video card. Getting a new 3D video card will probably help the most.
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A message comes up stating that the program did not detect 3D hardware.
Solution 1: If you have a 3D video card like a 3DFx card, try setting your color depth to 16 bit. To do this, right click on your desktop and select ‘Properties’. Go to the ‘Settings’ tab and under ‘Color Quality’ select ‘16 bit’. (For better cards you should run at 32 bit if you can, everything will look better).
Solution 2: If you have a newer 3D video card and it was not properly identified. Just close the error message and the Display Properties box and reboot. Right click on your desktop and select ‘Properties’. Go to the ‘Screen Saver’ tab and pick out your screensaver(if not already selected). Select any Settings options that you wish and try the screensaver, it should work fine.
Solution 3: You need to purchase a 3D video card. We recommend an ATI Radeon 9000 or above or an Nvidia GeForce 3 or above.
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A message comes up stating that you are missing some .DLL file.
You are probably running Windows® 95, 98, ME or 2000 and you don’t have at least Direct X 8.1 installed. Go on the internet here: http://www.microsoft.com/windows/directx/default.aspx?url=/windows/directx/downloads/default.htm
For Windows® 95 download DirectX 8.1 Runtime and install per their instructions.
For Windows® 98, ME or 2000 download DirectX 9 Now and install per their instructions.
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How do I get more technical support?
Login into www.Atlantis3D.com and go to the Forums. Try searching for answers to your questions in the Technical Support Forum. If this does not get you the answer you need, try posting a question in the forum. If (after giving us and others a chance to respond in a few days) you still don’t have an answer, email us at Support@Atlantis3D.com.
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Why am I seeing bands of color in the background?
You are probably running in a color depth below 32 bit. To see if your video card can handle a higher color depth (more colors) Right click on your desktop and select ‘Properties’. Go to the Settings Tab. Look at the ‘Color quality’ and use the drop down arrow to select 32 bit. If you don’t see an option for 32 bit, you can try lowering the Screen resolution first and then see if ‘Color quality’ offers 32 bit. If not, then you would need to purchase a better video card (this will benefit your display for other programs beyond just this screen saver). We recommend the ATI Radeon 9000 or above, or the Nvidia GeForce 3 or above.
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| Features | |
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How do I change the path of the camera?
Well, you can’t. The camera path is fixed, however, the speed that the camera moves along that path may be adjusted as you watch. Run your screensaver, then use the ‘+’ or ‘-‘ keys in the numeric keypad of your keyboard to speed up or slow down the speed that the camera moves. You can even stop the camera completely, though we don't recommend doing that for long periods.
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Where are the other creatures?
If you don't see them you are probably running the Demo version. To get all the current creatures (and any we might add in the future) you need to purchase a full version of the screensaver at www.Atlantis3D.com.
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Will there be new creatures for those who purchase the full version?
Probably, (but no promises) we would like to improve the screensavers, adding new features, creatures and/or effects from time to time.
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How do I shut off the sound?
There are two ways to do that. To permanently shut them down go to your desktop and left-click. Select ‘Properties’ from the pop-up menu. Select the ‘Screen Saver’ tab at the top. Highlight DiveVisions as your screensaver and left-click on ‘Settings’. Uncheck the box next to ‘Sound’ and that should turn them off. On the other hand, if you want to just temporarily turn off the sound while you talk or receive a phone call, you can just hit the ‘S’ key on you keyboard. Hit it again to turn the sound back on. This will only affect this session, and the next time DiveVisions activates the sound will be back on unless you turn it off in ‘Settings’ as described above.
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Can I take a screenshot of my favorite scene and use it for my desktop wallpaper?
Absolutely! If you happen to catch your favorite creatures in an awesome pose, just hit the ‘F2’ key on your keyboard and the shot will be saved to the root of the screensaver's directory as a file called ??_SS000(thru2).bmp. Just copy this file from there into your Windows directory, or wherever you like to store your desktop pictures. Then just select that picture from the desktop properties menu system. Important Note: You can only take three screen shots unless you move or delete the old ones from your screensaver directory. If you keep shooting pictures you will start overwriting the oldest ones first. If you are using dual monitors, DiveVisions and SharkVisions will automatically create wide screen shots what will now work as wall paper across both monitors! Cool hey?
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How do I get Dual Monitors to work in panorama mode?
If you are using a GeForce 4 or 5 video card and have Nvidia’s latest drivers with ‘NView’ you can use the panorama view to see DiveVisions or SharkVisions across both monitors. Other high end video cards from ATI and Matrox may also be able to enjoy this view if they have software similar to NView that does horizontal stretching.
Here’s how to turn it on with NView: first, you need to hook both monitors to the one video card. Then go to your desktop Display Properties and pick the Settings tab. Make sure that the second monitor does not have the “Extend the windows desktop onto this monitor” option checked. After that choose the Advanced button and select the GeForce4 Ti tab at the top. When your cursor gets over the main window a small pop out menu will display with the “NView Display mode” near the top of the list. Select this and choose the radio button by the Horizontal Span selection. This should now extend the screensaver in a panorama view across both monitors.
If you are using brands other than GeForce 4 cards, you will have to see if there is some third party software for the Horizontal stretch option.
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