Registration | |
-
Can I pay by check?
Yes, our payments are process by RegNow.com and they accept Credit Cards, PayPal, Bank/Wire transfers or Check/Money Order.
[Back to top]
-
Can I pay by PayPal?
A.Yes, our payments are process by RegNow.com and they accept Credit Cards, PayPal, Bank/Wire transfers or Check/Money Order.
[Back to top]
-
I forgot my activation code, can I get another one?
If you purchased your screensaver from our website before Aug 2007 and you have a login account, you can just log back onto your account at Atlantis3D and your code will be stored there for you to retrieve, click on the 'My Account' tab and login, then go to 'Order History'.
If you purchased your screensaver through Regnow.com you can lookup your order at https://www.regnow.com/order_lookup.html
[Back to top]
-
I rebuilt my system and deleted my purchased software, now I want to download the screensaver again. How do I go about getting another copy?
If you purchased your screensaver from our website before Aug 2007 and you have a login account, you can just log back onto your account at Atlantis3D and your code will be stored there for you to retrieve, click on the 'My Account' tab and login, then go to 'Order History'.
If you purchased your screensaver through Regnow.com you can lookup your order at https://www.regnow.com/order_lookup.html Note: There is a limited amount of time you can redownload your software from RegNow.
[Back to top]
-
I forgot my Atlantis3D login name or password, can I get it again?
If you lose your password or Login name, you can have the website e-mail you a new password or your login name, click on the "Forgot your password" link on the Login Page, or click HERE.
If you lose both your password & login name, you can request that we email it to you, just send your security question & answer and we will send it to the email address that you used when you signed up. Take care of your Login name, password and product pass code.
[Back to top]
| Installation | |
-
How Do I Install?
To install the demo, download and run F3D_install_demo_v10.exe file.
To install the full version, after finishing your transaction you will be given a download link and a key code to activate the software.
After downloading the software file called F3D_install_v10.exe, run that file. During the installation process you will be asked for your key code.
[Back to top]
-
I bought the software, where do I get it?
If you purchased the screensaver from our site prior to Aug 2007 and you have an account on our website then you can login and get your download under the Order History.
If you purchased your screensaver through Regnow.com you can lookup your order at https://www.regnow.com/order_lookup.html
[Back to top]
| Requirements | |
-
What are the System Requirements for Atlantis3D screensavers?
Windows 98/ME/2000/XP
Microsoft DirectX 8.1
CPU: PIII 300 MHz minimum
Video: 3D accelerated with at least 16 MB of ram, recommend 64MB of ram
Disk Space: 20MB
[Back to top]
-
Will Atlantis3d screensavers run on the Macintosh OS?
No, currenlty we only support the Windows Operating system
[Back to top]
-
Will Atlantis3d screensavers run on my old Voodoo card?
Yes, our screensavers will run on Voodoo 3, 4 and 5 video cards. However, bump maps, shadows and anti-aliasing will be turned off and MOST IMPORTANTLY, you must run your system on 16 bit color quality mode. To change to 16 bit color quality right click on your desktop and pick 'properties'. Select the 'Settings' tab. Use the drop down arrow to select your color quality mode and pick 16 bit.
[Back to top]
-
Will Atlantis3d screensavers run on my Nvidia GeForce Card?
Absolutly! All GeForce cards will work, but the newer (and better) your GeForce card is, the more features you will have available. These features include bump mapping, anti-aliasing, real-time shadows, caustic lighting and more!
[Back to top]
-
Will Atlantis3d screensavers run on my ATI card?
It all depends on the card. Most newer ATI cards will work. Some older ATI cards will need to run with reduced features and will have slower frame rates.
[Back to top]
| Troubleshooting | |
-
Why does the screensaver not load or crash when I launch?
You most likely have an incompatible video card or an old driver. Check the readme file included with the program for a list of what video cards should work. One rule of thumb, if you don’t have a 3D graphics DirectX 8.1 or newer compatible video card with at least 16 megs of onboard ram, the program will not run.
You should also check with your card manufacturer to make sure you are running the most current driver version.
[Back to top]
-
Why am I missing all or some of the textures?
Your video card probably doesn’t have 16 megs of ram or you need to update your video card drivers. Check the readme.rtf file included with the program for a list of what video cards should work.
Check with your video card website to make sure you are running the most current drivers.
[Back to top]
-
A message comes up stating that the program did not detect 3D hardware.
Solution 1: If you have a 3D video card like a 3DFx card, try setting your color depth to 16 bit. To do this, right click on your desktop and select ‘Properties’. Go to the ‘Settings’ tab and under ‘Color Quality’ select ‘16 bit’. (For better cards you should run at 32 bit if you can, everything will look better).
Solution 2: If you have a newer 3D video card and it was not properly identified. Just close the error message and the Display Properties box and reboot. Right click on your desktop and select ‘Properties’. Go to the ‘Screen Saver’ tab and pick out your screensaver(if not already selected). Select any Settings options that you wish and try the screensaver, it should work fine.
Solution 3: You need to purchase a 3D video card. We recommend an ATI Radeon 9000 or above or an Nvidia GeForce 3 or above.
[Back to top]
-
A message comes up stating that you are missing some .DLL file.
You are probably running Windows® 95, 98, ME or 2000 and you don’t have at least Direct X 8.1 installed. Go on the internet here: http://www.microsoft.com/windows/directx/default.aspx?url=/windows/directx/downloads/default.htm
For Windows® 95 download DirectX 8.1 Runtime and install per their instructions.
For Windows® 98, ME or 2000 download DirectX 9 Now and install per their instructions.
[Back to top]
-
Why does Fairies3D chug along at a slow frame rate?
A.Your system may be too slow for the options you have selected. To change the options go to your desktop and left-click, then select ‘Properties’ from the pop-up menu.
Select the ‘Screen Saver’ tab at the top. Highlight Fairies3D as your screensaver and left-click on ‘Settings’.
First, try lowering your Fairies3D resolution to 800x600. If you still need more speed, try unchecking some of the advaned features of the screensaver, such as: Bumpmapping, Fairy Glow, or Fairy Light. Try them one at a time to get the best mix of features vs speed for your system.
If none of that works, get a faster computer and/or video card. Getting a new 3D video card will probably help the most.
[Back to top]
-
How do I get more technical support?
Login into www.Atlantis3D.com and go to the Forums. Try searching for answers to your questions in the Technical Support Forum. If this does not get you the answer you need, try posting a question in the forum. If (after giving us and others a chance to respond in a few days) you still don’t have an answer, email us at Support@Atlantis3D.com.
[Back to top]
-
Why am I seeing bands of color in the background?
You are probably running in a color depth below 32 bit. To see if your video card can handle a higher color depth (more colors) Right click on your desktop and select ‘Properties’. Go to the Settings Tab. Look at the ‘Color quality’ and use the drop down arrow to select 32 bit. If you don’t see an option for 32 bit, you can try lowering the Screen resolution first and then see if ‘Color quality’ offers 32 bit. If not, then you would need to purchase a better video card (this will benefit your display for other programs beyond just this screen saver). We recommend the ATI Radeon 9000 or above, or the Nvidia GeForce 3 or above.
[Back to top]
| Features | |
-
Where are the other creatures?
If you don't see them you are probably running the Demo version. To get all the current creatures (and any we might add in the future) you need to purchase a full version of the screensaver at www.Atlantis3D.com.
[Back to top]
-
Will there be new creatures for those who purchase the full version?
Probably, (but no promises) we would like to improve the screensavers, adding new features, creatures and/or effects from time to time.
[Back to top]
-
Can I take a screenshot of my favorite scene and use it for my desktop wallpaper?
Absolutely! If you happen to catch your favorite creatures in an awesome pose, just hit the ‘F2’ key on your keyboard and the shot will be saved to the root of the screensaver's directory as a file called ??_SS000(thru2).bmp. Just copy this file from there into your Windows directory, or wherever you like to store your desktop pictures. Then just select that picture from the desktop properties menu system. Important Note: You can only take three screen shots unless you move or delete the old ones from your screensaver directory. If you keep shooting pictures you will start overwriting the oldest ones first. If you are using dual monitors, DiveVisions and SharkVisions will automatically create wide screen shots what will now work as wall paper across both monitors! Cool hey?
[Back to top]
| | |
|
|
|
|
|
|
|
